Frequently Asked Questions

Everything you need to know about your X-Chair experience.

How long does shipping take for my X-Chair?

Standard orders typically ship within 3-5 business days. Once dispatched, delivery usually takes 5-7 business days depending on your location within the continental United States.

What is your return policy?

We offer a 30-day risk-free trial. If you are not completely satisfied with your X-Chair, you can return it within 30 days of delivery for a full refund, minus the cost of return shipping.

Does my chair come with a warranty?

Yes, every X-Chair is backed by a 15-year limited warranty that covers all moving parts and materials, ensuring your home office setup lasts for years to come.

Are the chairs difficult to assemble?

Not at all. Each X-Chair is designed for quick assembly, typically taking less than 15 minutes. We provide all necessary tools and a step-by-step video guide to assist you.

Do you offer financing options?

Yes, we partner with Affirm to provide flexible monthly payment plans, allowing you to invest in your comfort now and pay over time.

Can I customize the features of my chair?

Absolutely. You can customize your X-Chair with various upgrades including the Elemax cooling/heating unit, different caster styles, and premium leather or knit fabrics.